Anonymous

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Verified Buyer
| map-marker San Antonio, Texas

I have emailed to cancel this membership twice and still been charged twice. I do not have an account to log in to and don't want one period I bought a groupon and had 1 flimsy piece delivered

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Eucalyptus Farms - I have emailed to cancel this membership twice and still been charged twice. I...
After receiving the horrible piece of eucalyptus from the groupon, I emailed to cancel this membership period received no response yet was charged almost $20 the last 2 months, with no product delivery. Please refund the last 2 months that you have charged me for, especially since you are not delivering the item that you're charging me for, but mainly because I asked for a cancellation immediately upon receiving the first groupon shipment.
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User's recommendation: Don't buy or especially subscribe!

MALEC K

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Verified Buyer
|

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Verified Reviewer

Fraudulent

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Eucalyptus Farms - Fraudulent
Like another reviewer, I subscribed and never received my orders. Cancelled after two payments were processed. There has been no response from the email they provide to you for contacting them. Dont waste your money on this subscription.
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Loss:
$33
Cons:
  • Order
  • Fraudulent

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Beatrice, Nebraska

Never recieved

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Set up an account for a subscription. Card was charged and never received first subscription order. Contacted customer service by email and the email was returned undeliverable. Messages on Facebook and received no response. Was charged for the second month and never received that one either. Canceled subscription with no hope of a response or refund.
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User's recommendation: Don't waste your money

Anonymous
map-marker Oxnard, California

No response email doesn’t work.

Never got subscription and paid for it. Email doesnt work. No way to contact the company. Feels fraudulent and I am out over $100.00.
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User's recommendation: Do NOT buy from them

1 comment
Guest

I just received my first delivery and it is dried and terrible. I can get fresh bundle at Trader Joe’s for 4.00 and is fragrant.

This is junk. Of course they already billed me again but I just cancelled.

Took over 3 weeks to receive. Email doesn’t work

Angela Foh

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Verified Reviewer

Not what you expect

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I ordered my 3 month subscription from Groupon. I was very disappointed my very first shipment. The stems are not fresh and come very wilted, mine barely have any scent at all. I had a visitor ask why I had a dead stems laying around my house! Maybe my expectation was too high. I feel like when you pass them at a store they entire aisle smells wondeful. Not the case here...your nose has to be pressed against a leaf to smell it. Unfortunately will not buy again.
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Loss:
$30
Cons:
  • Not what you think you are getting

Preferred solution: I have no expectations. Just an honest review

User's recommendation: Don't purchase

Anonymous
map-marker Dripping Springs, Texas

Brown and crushed products

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I had a membership for this company for several months after getting several shipments where it was browned and crushed I contacted them only to have them tell me I need to send a picture to prove how terrible their product was I sent a picture and I got a response of that they would send me another shipment after getting a shipment and it being exactly the same I get and then told them about their product only to be told they would resend it but never did I canceled my subscription and I will never have another one with a company like this terrible customer service terrible product
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Carliss Cbe

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Verified Reviewer
| map-marker Chicago, Illinois

Highway robbery

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During Christmas they had a special. A three month gift certificate for $36 . I was charged $36 and every month they are charging me $19.50 also. When I caught their overcharging on my statement I asked them to refund my money and so far no response because they dont have a phone number. You can only email them
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User's recommendation: It’s not worth the money and watch out for overcharging

Maylene P Kbm

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Verified Buyer
|

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Verified Reviewer
| map-marker Westchester, Illinois

Both boxes have been sent over dead

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Eucalyptus Farms - Both boxes have been sent over dead
Eucalyptus Farms - Both boxes have been sent over dead - Image 2
Eucalyptus Farms - Both boxes have been sent over dead - Image 3
Eucalyptus Farms - Both boxes have been sent over dead - Image 4
I subscribed to this delivery service expecting fresh eucalyptus. Instead I received two boxes of dead leaves. Terrible.
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Loss:
$40
Pros:
  • Eucalyptus delivered monthly
  • Reliable
Cons:
  • Dead producto
  • False advertising on pricing

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it!

Anonymous
map-marker Miami, Florida

Dissatisfied with quality

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Eucalyptus Farms - Dissatisfied with quality
Eucalyptus Farms - Dissatisfied with quality - Image 2
Eucalyptus was delivered dried out and without scent even after showering plant with water and placing in vase with water. Very disappointed!
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User's recommendation: Do not buy

Anonymous
map-marker Denver, Colorado

Don’t waste your money.

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Took way longer than they said for the first shipment. It arrived somewhat less fresh than I was expecting. The second shipment arrived dead.
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Kelly S Nhw
map-marker Howell, Michigan

Awful.

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No place to cancel. I receive emails daily yet when I log in with my credentials I receive error message that no account exists. No call back. No email response. Both shipments have been too dry to do anything with them. And small. Egregious customer service.
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Preferred solution: Full refund

User's recommendation: Do not subscribe.

Anonymous
map-marker Clarkston, Michigan

Never received order

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I purchased this for a friend as a holiday gift in early December. I chose the date of deliveryand they took my money. Its now Christmas, she never received her order, and after trying to contact them via email, Facebook, and Instagram Ive received zero return messages.
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User's recommendation: Absolutely no!!!!!

Anonymous

Terrible customer service

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I cancelled my subscription in February of 2021. In August of the same year, two random withdrawals were drafted from my checking account from eucalyptus farms. They were not me. I tried emailing customer service since there is no phone number but even with five emails, I never got a reply. Definitely left a bad taste.
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Bethany M Lbr

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Verified Reviewer

Not stating accurate pricing of subscription cost

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I subscribed for the Eucalyptus box on Jan 19th (paid $12), and in February I subscribed for both the lavender bundle and eucalyptus (billed Feb 2 for $22.50). My account was charged $19.50 on February 16th, March 15th, and April 19th and for all three orders, I only received eucalyptus. When I reached out to Eucalyptus Farms they informed me that the first shipment had free shipping, but it was only free shipping for the first subscription. Nowhere on the payments that I was charged did it say the shipment fee was $7.50 per order, had I been aware I would have never subscribed. How can a company charge $7.50 to ship a product that was $12 without first notifying their customers of the shipment cost? I did not authorize these charges and am disgusted by their blatant exploitation. Not stating accurate pricing (including shipping costs) when a customer purchases a product is false advertising. They have no customer contact number to call and speak with a representative, and the customer service I have received trying to get this taken care of via email has been beyond unsatisfactory.
View full review
Loss:
$23
Pros:
  • Eucalyptus delivered monthly
Cons:
  • False advertising on pricing

Preferred solution: Full refund

User's recommendation: AVOID!! Unless you're willing to pay $19.50/mo for Eucalyptus...

1 comment
Guest

I like your details. Order from them when I bought their Groupon and discovered the shipping costs at the end. They failed to be transparent in their pricing.

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